SIPOC (Suppliers, Inputs, Process, Outputs, Customers) is a high-level process mapping tool used in Six Sigma, Lean, and other process improvement methodologies. It provides a structured overview of a process by identifying key elements involved in transforming inputs into outputs.
Why is SIPOC Used?
- Clarifies Process Scope – Helps teams define and understand the boundaries of a process.
- Identifies Key Stakeholders – Highlights the suppliers and customers involved.
- Ensures Process Alignment – Aligns team members on process flow before making improvements.
- Provides a High-Level View – Focuses on major process steps without diving into excessive details.
- Aids in Problem-Solving – Helps identify inefficiencies and areas for improvement.
SIPOC Components
- Suppliers – Entities that provide the necessary inputs for the process (e.g., vendors, departments).
- Inputs – Resources required to execute the process (e.g., materials, information).
- Process – The high-level steps transforming inputs into outputs.
- Outputs – The end results or deliverables of the process.
- Customers – The recipients of the outputs, which could be internal or external.
Example of SIPOC for Order Processing
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Suppliers
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Inputs
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Process
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Outputs
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Customers
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Vendors
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Order request
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Verify order
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Processed order
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Customer
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Warehouse
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Payment details
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Approve order
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Order confirmation
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Retailer
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Inventory team
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Product availability
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Ship order
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Shipped product
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End-user
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SIPOC helps teams visualize a process, ensuring all key elements are captured before diving into process improvements.
Reference: Some of the text in this article has been generated using AI tools such as ChatGPT and edited for content and accuracy.