Process mapping is a graphical representation of a business process or workflow, showing the sequence of steps, inputs, outputs, and decision points. It is helpful in understanding, analyzing, and improving processes through clear definition of how things are done and who is to do them.
Why is Process Mapping Used?
Identifies Inefficiencies: It helps identify bottlenecks, redundancies, and wasteful steps.
Enhances Process Understanding: Clarifies workflows, thus making it easier for employees to follow procedures.
Improves Communication: It becomes a common reference point for teams to align on how a process works.
Standardization & Compliance: Ensures consistency and adherence to industry standards or regulatory requirements.
Facilitates Training: A useful tool for onboarding new employees and training existing staff.
Supports Process Improvement: It forms the basis for process reengineering and continuous improvement initiatives.
Enables Automation & Digital Transformation: It helps in identifying tasks that can be automated for efficiency.
Reduces Errors & Risks: It minimizes misunderstandings and human errors by defining each step clearly.